Delivery & Return
Delivery/Shipping Cost | $25 (USD) Free U.S Return postage/Shipping label (as a courtesy) for posting back at the end of your rental from any state/location in United States. |
Next Day Delivery (Urgent orders?) | Next Day Delivery (Urgent orders?)Order before our last dispatch time Monday to Friday and select Next Working Day shipping option to receive your assigned device the next working day (if your start date is the next working day). Our normal last dispatch times are Monday-Friday(excluding public holidays):
Just place your order, Select Next Working Delivery and we would dispatch it to arrive through a next working day shipping service (as explained above). But we recommend you place your order at least 3 working days in advance. |
How long does it take to deliver
| Your assigned device would arrive on your start of rental date ( excluding public holidays) or may arrive 1 to 3 day in advance as a courtesy (when possible). The shipping company would normally deliver between 8AM to 6:30PM on the day of your delivery. Email us [email protected] if you have any questions |
What if I’m only spending 1 night at my first hotel/address | We recommend you order the device at least 3 working days in advance if you are only staying one night at your delivery address, so that it arrives at your delivery address in advance (before your start date, when possible).But if you are ordering late, the device can be sent through a Next working day delivery service. Please Email us [email protected] if you have any questions and we would be happy to help. |
Where can you deliver to? | We deliver across United States (it does not matter if its a house, apartment, hostel or even an office) as long as it is a valid U.S address that can accept deliveries. If you need a device for United Kingdom, please visit our U.K website https://www.wifihire.co.uk |
How do I return the device. | Use the Free Return postage label (already paid by us) to post back through over 33,000 Post office across U.S.A. The Label can not be used from outside the U.S Please post the device back to us (on your end of hire date or earlier ) through a tracked postage service.
If you have lost the Free return label provided to you, please use a paid postage service in posting the device to Lime America, A late return fee is charged per day for each extra day the device is kept beyond the end of hire date . Please see our rental agreement page for late return fees plus an admin charged for late return. Please Email us [email protected] if you have any questions |
Do I Sign? | Where possible a signature is obtained. |
What if I’m not in? | If your delivery address is hotel/hostel/office/holiday park: The package would be delivered to the reception/concierge desk/mail room by the delivery company for you to go and pickup on your arrival. If your address is a home/AirBnB/house address and your hire is for a portable device: The package would be passed through the letter box. But if it can’t fit into the letter box, the delivery company would leave the parcel in a safe place at the property. Email us [email protected] if you have any questions |